UX Services

Your UX Journey

Understanding Your Users

To make a great product, you need to make sure you are addressing your users needs. Clearly Agile can do this by creating user personas, conducting ethnographic studies and talking directly with your customers about their experiences.

Developing Your Site

Working closely with your web teams, we can make sure that your site is functioning as intended by completing cognitive walk-throughs and heuristic evaluations. We can also run usability studies and make sure it is 508 compliant. We will work with you to create a website that speaks to your brand and vision, and create a great experience for your users.

Applying an Agile Mindset

User Experience (UX) Design is part of a continuous improvement process in which incremental and iterative work seeks to solve user pain points and feedback efficiently to best match their needs. From a user-centric standpoint, it is important to us to understand your challenges and opinions through continuous collaboration 


Process

Research
Design
Validation

Additional Services

Research

A/B Testing

A/B testing can be used to compare the performance of a web page, app, email, or advert by pitting a control, ‘A’, against a test variant, ‘B’.  

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Heuristic Evaluation

Jakob Nielsen’s 10 general principles for interaction design. They are called “heuristics” because they are broad rules of thumb and not specific usability guidelines. 

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User Journey Maps

A journey map is a visualization of the process that a person goes through to accomplish a goal. 

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Cognitive Walkthrough

Cognitive walkthroughs are used to evaluate a product’s usability. It focuses on the new user’s perspective by narrowing the scope to tasks needed to complete specific user goals. 

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Personas

Personas are commonly used tools in UX design. It’s a representation of the real target audience data, collected in previous research phases such as user interview. 

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Ethnographic Field Studies

Field research is conducted in the user’s context and location to learn more by observing people in their natural environment. 

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Usability Studies

UX researchers use this popular observational methodology to uncover problems and opportunities in designs.

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Design

Web Design

Web design is the process of planning, conceptualizing, and arranging content intended for the Internet. Modern web design goes beyond how things look (aesthetics) to include how things work (functionality). 

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Information Architecture

Information architecture (IA) is a science of organizing and structuring content of the websites, web and mobile applications, and social media software. 

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Wireframes

A wireframe is a two-dimensional illustration of a page’s interface that specifically focuses on space allocation and prioritization of content, functionalities available, and intended behaviors. 

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Validation

508 Compliance Testing

Testing to make sure the site has all the accessibility requirements needed. 

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