Psychological safety has become the center of many conversations around the world. But is it a fad, or just another buzzword? Firsthand, I emphatically believe that it is the core of building a successful team. I’ve worked with groups that were struggling, silent, not sharing ideas, following orders, miserable, with a huge turnover rate, terrible quality of deliverables, and working overtime on projects that were deemed as failing. With a lot of love, respect, and caring about the team and the humans that the team is made of, I have watched them grow and form into powerful entities full of innovative thoughts and successful sprints. Working less, they produced more than they ever had before and became leading teams in their space.

As knowledge workers we are trained to perform our job roles mainly through academic learning. While this is essential for us to perform our tasks, there is typically no training for supervisors or managers in providing feedback to their team members. Often, performance reviews are treated as something that is required to be done by corporate rules and as such relegated to annual or bi-annual events.

What is it like for you to receive feedback once a year? What is your experience getting feedback from managers? In this blog I will share some tips that will enable you to provide feedback in a meaningful way throughout the year, not just during an official review period. This is even more critical in the VUCA world we live in now.

A deep dive into 3 steps to Grow Your Product Mindset and creating products your customers love.

1. Identify the Problem “Discovery is the new knowing.”

2. Value is what your customer is willing to pay for “Stop thinking about your customers and start thinking like them.” ~Chris Spagnuolo

3. Validate the Outcome “We don’t know what’s possible with technology—none of us really know until we actually see it." ~Marty Cagan

Scrum Masters, are you a natural Servant Leader, or do you struggle to be the inspiring coach that creates high-performing teams?

The following blog is inspired by the work of Scott Watson, an emotional intelligence speaker and trainer. I hope they will complement what you are already doing well and help you create a tactical plan to improve your own emotional intelligence and the emotional climate in your team. You might find that focusing on how your behavior is impacting others can change the emotional climate in your team – and positively impact your career. (Want more from the Product Owner lens? See my Emotional EQ for Product Owner’s article.)

Unless you have been living on a remote island unconnected from civilization for the past few decades, you have no doubt heard the term “servant leadership.” It has a very interesting past and may go back farther than you think.